Tag Archives: Recruitment

Your Service Desk is a flowerbed of talent – look after the seeds, help them grow and they will flourish. That’s why you should always look to fill vacancies in your other IT teams from the Service Desk before looking … Continue reading →

As I mentioned, in my last post we wanted to transform our IT team into a high performing, customer focused team that delivered world-class IT services. The best place to start this Service Improvement program was with the team that … Continue reading →